Villa policy

 

• Welcome to our peaceful retreat! To ensure a pleasant stay for everyone, we kindly ask that you refrain from hosting parties, or playing loud music. We appreciate your understanding and cooperation in helping us maintain a tranquil environment for all our neighbours.

  The villa accommodates 13 adults.

• You can check-in starting at 3:00 PM, and check-out must be before 11:00AM

• Deposit 2000 AED at time of booking it's refundable if no damages occur within 1 to 14 working days.

• Maintain the villa in a clean condition as received, prior to checkout.

• Please ensure that the furniture remains in its original location to avoid penalties.

• We are pet friendly.

 

Cancellation policy and refund

 

• If the cancellation is made more than 28 days before the check-in date, the whole amount will be refunded.

• If the cancellation is made between 28 and 21 days before the check-in date, 50%, of the total price will be deducted, If the cancellation is made less than 21 days before the check-in date, the whole amount will be deducted.

• A 4% credit card fee will be deducted in case of cancellation.

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Changing the booking date

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• Guests can modify their reservation up to 14 days before the check-in date without any penalty.

• For modifications made less than 14 days before the check-in date, a fee of 20% of the total booking price will be applied.

• Guests can reschedule at the same rate or at a higher rate only.

• They are allowed to change their booking dates only once.

• In the event of a natural disaster, only the booking date can be changed after the incident, not canceled, and only if the state declares a natural disaster.

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At Villa72Rak, we kindly ask our guests to treat our home with respect, clean up after themselves, report any damages, and leave the villa as they found it to ensure a pleasant stay for all.